Booking a course

  1. When booking a course a fee will be agreed based upon location and number of course attendees.
  2. An invoice will be issued by the Epics Academy Ltd for a deposit of 50% of the full likely course fees.
  3. A confirmation is required to be agreed at least 14 days before the first day of the course commences.
  4. The balance of the full course fee must be paid before 7 working days of the course commencing.
  5. Where this is not possible ( perhaps a late booking ) the full fees must be paid and available in the EPICS account by midday GMT of the first day of the course taking place. Please note this situation is only allowed in exceptional circumstances and by prior agreement.
  6. Should the funds not arrive by midday of the course occurring the Epics Academy reserves the right to halt the course and no refunds will be given.

    Cancellation policy -Your right to cancel-

    Like any other pre-booked event tickets, we are unable to give a refund in the event of non-attendance, regardless of the circumstances. The only exception to this. If we have sufficient prior notice in writing we will endeavour to work with you to deliver your course.

    Thank you for your understanding.  Please contact us in writing or telephone if you wish to cancel a booking.

Refunds

  1. Refunds are only given if a course is cancelled by the client within 14 days before the allocated course date.
  2. Every effort will be taken to hold the course once booked, yet sometimes circumstances make that impossible to hold. Such examples as extreme weather,national disaster or personal circumstances. Should circumstances out of control of the Epics Academy cause a course to be cancelled the course will be rescheduled at a later date,subject to availability and your circumstances.If no suitable date be mutually acceptable then a refund shall be given.
  3. If a course is taken and the client can prove no benefit was achieved at all, a refund may be given under the 30 day guarantee basis.

All costs currently do not have VAT added, the price you see is the price you pay. This is subject to change in the future, so book now to ensure these prices are held.